PRIVACY POLICY

This Privacy Policy (“Policy”) describes the privacy practices of Climate Credit Network Africa (CCN Africa) across our websites, platforms, and related subdomains, including how we collect, use, protect, and share information.

We are committed to safeguarding your personal data while enabling you to engage with our services, programs, and tools that support sustainable energy, clean cooking, carbon finance, and community-driven climate action.

PERSONAL INFORMATION

Personal information refers to any information that can identify you as an individual or enable us to contact you. You may browse our websites without disclosing personal data. However, certain services or interactions require personal details such as:

• Full name
• Mailing address
• Telephone number
• Email address
• Organization/affiliation
• Payment information (where applicable)

When registering for CCN Africa programs, tools, or memberships, you may also be asked to provide security credentials for account access and management.

We use personal information strictly for:

• Delivering services you request
• Facilitating secure payments and transactions
• Providing program updates, reports, and opportunities
• Offering customer and community support
• Ensuring compliance with carbon market standards and regulations
• Improving user experience across CCN Africa platforms

INTERNET PROTOCOL (IP) ADDRESS

Every device connected to the Internet has a unique IP address. While we do not track individual users through IPs, we may use this information to:

• Monitor site traffic and usage patterns
• Protect against security threats or abuse
• Comply with legal requirements where necessary

NON-PERSONAL INFORMATION

We also collect non-personal information that does not directly identify you. This may include:

• Website traffic and navigation data
• Browser and device type
• Referring websites or search engines
• Time of access and download speeds

This helps us understand visitor behavior, optimize our services, and improve performance.

COOKIES

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Personalize your experience
• Manage session activity
• Improve service delivery

You may configure your browser to decline cookies, but some website features may not function properly.

DISCLOSURE TO THIRD PARTIES

We may share personal information with trusted third-party service providers that support CCN Africa in delivering services, such as:

• Payment processors
• Cloud hosting and security partners
• Carbon project verifiers and auditors

We may also disclose information to comply with legal obligations or during organizational restructuring, mergers, or partnerships.

We do not sell or trade personal information to unaffiliated third parties.

INFORMATION SECURITY AND QUALITY

CCN Africa uses robust technical, administrative, and physical safeguards to protect your information. Measures include:

• Data encryption for sensitive information
• Secure data storage systems
• Access restrictions for authorized personnel only

EMAIL & COMMUNICATION TOOLS

We comply with global email and communication standards, including the CAN-SPAM Act. Users can unsubscribe or opt out of communication at any time.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. CCN Africa is not responsible for the privacy practices or content of external sites.

CHANGES TO POLICY

We may update this Policy from time to time. Updated policies will be posted on this page, with changes effective immediately.

RETENTION POLICY

CCN Africa retains personal information as long as necessary to provide services, meet legal obligations, and support climate and carbon credit monitoring. Information may be retained longer where required for compliance with carbon finance methodologies and verification processes.

TERMS OF SERVICE

This Policy supplements CCN Africa's Terms of Service, which govern your use of our platforms and programs.

For questions or concerns regarding this Policy, contact: privacy@ccnafrica.com